All orders are process and shipped within 1-2 business days.

However, if we are experiencing a high volume of orders, shipments may be delayed slightly. Please allow a few additional days in transit for delivery.  

Orders are not shipped on weekends or public holidays.

If there is a significant delay in the shipment of your order, we will contact via email or phone. 

We ship with Australia Post and Couriers Please.

Postage Partners: Australia Post & Couriers Please

Delivery Timeframe: 2-7 Business Days

Cost: Calculated at checkout based on weight & distance, fully tracked

Express Delivery Domestic:

Postage Partners: Australia Post & Couriers Please

Delivery Timeframe: 1-3 Business Days

Cost: Calculated at checkout based on weight & distance, fully tracked

Shipping Delays

Occasionally due to circumstances outside Onestoppokeshop's control, delivery delays may occur. 

If you believe there has been an issue with your delivery, please contact Customer Care via email or our socials within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. Please note, if your delivery includes any pre-order items, your order will be subject to the terms and conditions of our Pre-Order Policy. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.

Change of mind

Onestoppokeshop does not offer refunds for change of mind. 

FAULTY OR DAMAGED PRODUCTS

Onestoppokeshop will only issue refunds or exchanges for defective, damaged or if the incorrect item was received. A minor packaging flaw that doesn't affect the item itself is not considered a defect or damage and is not subject to a refund or exchange.

How to apply for exchange or refund

If you believe your item is defective or is the wrong item, you will need to:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact us via email info@onestoppokeshop.com.au or via our socials with photos of the item, packaging and your order number within 5 days of receiving your order.

The Onestoppokeshop team will then review your request and will notify you of the outcome within 24 hours, if a refund or exchange has been approved, we will provide you with a postage label for you to send the item back to us via AusPost.

Upon receiving your returned product, a final review will be conducted and we will provide you with the option of exchange or refund once approved.

In the event of an Exchange, we will provide you with a coupon code with the same dollar value of the returned item along with the amount of postage fee. 

All refunds will be done in the same manner and currency (exchange rate will be at the time of refund, Onestoppokeshop is not liable for any variation in amount refunded due to exchange rates.) as you have paid. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.