Pre-Order Policy

Onestoppokeshop's Pre Order Policy

As part of Onestoppokeshop's premium service, we offer our customers peace of mind by allowing them to pre order their products prior to the official release date. Once allocations are confirmed, items will be either put available online for pre-order or will be allocated out via our expression of interest program. We currently only utilise the EOI program for the Pokemon TCG releases. To register for an EOI, find the set you are after on the website or visit our social media pages and complete the form indicating your preferences. Please note: these forms close approximately one month prior to release. 

Change of mind

Onestoppokeshop does not offer refunds for change of mind.

PRE-ORDERS (Including orders via our Expression of Interest system). Can I cancel an EOI or pre-order? 

All pre-orders including orders via the EOI have a grace period of 3 days from the time of order for a cancellation to be made. All pre orders are non-refundable after the 3 day period has lapsed or if the product has been released internationally whichever is sooner. International release dates are not the Australian Delivery Date. 

For expression of interest sets e.g. Pokemon new releases, if you are allocated items and accept them, payment must be made within seven (7) days of the invoice being sent. 

WHEN WILL MY PRE-ORDER SHIP?

Products that have been pre-ordered will be dispatched as stock arrives in store and we can fulfil your order.

Unless there is a specified retail release date predetermined by the publisher that we are required to adhere to. 

ORDERS WITH MULTIPLE PRE-ORDERS OR IN-STOCK PRODUCTS

If your order contains a pre-order product and additional in-stock items, or multiple pre-orders with different release dates, we will hold the entire order from dispatch until all products ordered are in stock and the official release date for the pre-order product has arrived. 

If you would like to purchase in stock and pre order products, please order them in separate transactions to receive in stock items first. 

Can't find the answer you're looking for? Contact us via email or via the contact us page.

Email: info@onestoppokeshop.com.au