Onestoppokeshop's Pre Order Policy

As part of Onestoppokeshop's premium service, we offer our customers peace of mind by allowing them to pre order their products prior to the official release date. We will only make available limited quantities until our allocation has been confirmed by the supplier. At which time, we will open up the full allocation we have received. Therefore, please check our website regularly if a product in pre-order is 'out of stock'. 

PRE-ORDER OFFICIAL RELEASE DATES & ETAs

We endeavour to provide release dates on every pre-order product we list.

Please note the release date provided is just an estimate, it can occasionally be delayed due to unforeseen circumstances such as shipping delays. 

WHEN WILL MY PRE-ORDER SHIP?

Products that have been pre-ordered will be dispatched as stock arrives in store and we can fulfil your order.

Unless there is a specified retail release date predetermined by the publisher that we are required to adhere to. 

ORDERS WITH MULTIPLE PRE-ORDERS OR IN-STOCK PRODUCTS

If your order contains a pre-order product and additional in-stock items, or multiple pre-orders with different release dates, we will hold the entire order from dispatch until all products ordered are in stock and the official release date for the pre-order product has arrived. 

If you would like to purchase in stock and pre order products, please order them in separate transactions to receive in stock items first. 

CAN I CANCEL MY PRE-ORDER?

These cut-off times apply to requests to

• Cancel an order
• Change the shipping address

The cut-off times for changes to TCG pre release orders are as follows:

3 Days From The Product Release Date

Can't find the answer you're looking for? Contact us via email or via the contact us page.

Email: info@onestoppokeshop.com.au